Classifieds Ads

Job Description

ConvergeOne is seeking a City of San Francisco approved Local Business Enterprise to be included as a subcontractor as part of our response to the City of San Francisco’s Request for Proposals for Telecommunications Support Services. RFP# DT2018-04.

Below outlines the role and services we are looking to obtain from a certified LBE. If you can please reach out directly to Adam Eisenberg at 818-445-9142 or aeisenberg@convergeone.com  if you are interested in partnering with ConvergeOne.

Job Title:   Field Service Technician – Service Desk

Summary

The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with the Network Operations Center and Service Desk Supervisors for any un-solved issue and follow escalation process.

Essential Functions

·       Ensures exceptional client satisfaction is consistently delivered and maintained

·       Responds to customer requests for on-site install/repair and performs scheduled maintenance of equipment to high standards and to the satisfaction of customers

·       Prepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location

·       Reads topologies, technical documentation etc. to assist with troubleshooting and/or diagnostics

·       Diagnoses/troubleshoots end-point computer-based and peripherals’ issues

·       Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues

·       Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary

·       Troubleshoots and supports 3^rd party software and applications

·       Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)

·       Adheres to procedures and safety requirements as appropriate

Additional Specific Duties and Responsibilities

·       Performs Server Room Rack and Stack

Required Qualifications

• Bachelor’s degree in an IT related or Business field preferred from an accredited university
• CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge
• Avaya Certified
• Experience and knowledge of change management principles, methodologies and tools
• Knowledge of ITIL service management model
• Ability to work well in a cross-functional team environment
• Must have excellent organizational and multi-tasking skills
• Excellent verbal, written, and presentation skills
• Must have legal authorization to work in the U.S. for any employer
• Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
• Strong analytical, interpersonal, and relationship building skills
• Strong work ethic and personal drive to excel
• Strong sense of urgency and commitment  to get the job done
• Requires a valid driver's license
• Excellent customer service skills
• Computer and LAN networking experience

Desired/Preferred Qualifications

·       CompTIA A+ and/or CompTIA Server+ Certificate

·       Problem analysis and problem-solving

·       High stress tolerance

Job Location:
San Francisco